Question 1

What can I expect from the doctors?

Accepted Answer

Hellomello™ will connect you with qualified Australian doctors and practitioners specialising in alternative healthcare and chronic conditions. They are deeply passionate about this industry and supporting their patients. Our priority is finding the most compassionate and qualified doctors.

Question 2

What is Hellomello™?

Accepted Answer

Hellomello™ is an Australia-wide online telehealth platform with a mission to make you feel good at every stage of your healthcare journey.

Question 3

Who is Hellomello™ for?

Accepted Answer

Hellomello™ might be for you if you’re looking for alternative healthcare that is cost-effective, convenient and accessible. Hellomello™’s Clinical Team provides free consults and a thorough assessment to help you determine your eligibility and answer any initial questions you might have.

Question 4

Why choose Hellomello™?

Accepted Answer

Imagine a healthcare experience where you don’t feel like a number or a problem to solve, but a person. At Hellomello™, we see a future where people with chronic conditions can finally get some relief—without jumping through hoops or dealing with cold, clinical vibes. We have a passionate and local team of practitioners, nurses and patient care support who care deeply about our patients. Our goal? Make you feel good, as a patient and a person.

Question 5

What are the costs?

Accepted Answer

We charge $49 for an initial 20 minute in-depth consultation with a practitioner. All follow up consultations with practitioners are $29. We also offer concession pricing on select medication through our partner pharmacies.

At certain times throughout the year, we offer promotional discounts on initial consultations - these vary depending on the event (for example, Black Friday).

All consultations with our Nurse Team, as well as calls to our Patient Care Team, remain completely free.

See our pricing page for more information.

Question 6

How is Hellmello different from a visit to your regular and local GP?

Accepted Answer

Hellomello™ is different from a regular doctor visit because we work exclusively with vetted practitioners in alternative healthcare and pharmacies experienced in these treatments.

Our services are 100% online, so you can book and attend telehealth consultations through our easy-to-use platform, no matter where you are in Australia.

Your doctor will assess your symptoms and create a personalised treatment plan, which may include alternative medicine.

After your consultation, you can order your prescriptions online, and we'll deliver them directly to you. As a Hellomello™ patient you have access to complimentary support from our Nurse Team and Patient Care Team at any time.

Hellomello™ offers a more convenient, tailored, personalised, affordable and accessible experience than a typical GP visit.

Question 7

How do I transfer from another clinic to Hellomello™?

Accepted Answer

We will help make the switch from another clinic to Hellomello™ easy and seamless for you. All you need to do is complete our Medical Intake Form, attach a discharge letter from your current clinic, and then one of our team members will get in touch within 3 business days.

Question 8

How do I contact you?

Accepted Answer

Please contact our friendly, dedicated and passionate Patient Care team if you have questions by contacting us here (https://hellomello.com.au/contact-us)or phone: (03) 8899 6484.(tel:0370655855)

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Looking for healthcare that feels good?

Not sure where to start?

Looking for healthcare that feels good?

Not sure where to start?

FAQs

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