What people are saying about Hellomello™
"I've been through 6 providers so far and these guys are definitely the best by a significant margin. I think I'll stick with them and highly recommend them."
Rob
What people are saying about Hellomello™
"After my first consult I couldn’t be happier and more impressed with the level of professionalism, fast response time, the zero shipping fees, the knowledge of everyone I spoke to, the prices and delivery times."
Liam
What people are saying about Hellomello™
"Hellomello™ is a highly professional organisation that has been so supportive of my health journey and provided timely and research-led decisions and recommendations for me. I would highly recommend them."
Caitlin
FAQs
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What is Hellomello™?Hellomello™ is an Australia-wide online telehealth platform with a mission to make you feel good at every stage of your healthcare journey.
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Why choose Hellomello™?Imagine a healthcare experience where you don’t feel like a number or a problem to solve, but a person. At Hellomello™, we see a future where people with chronic conditions can finally get some relief—without jumping through hoops or dealing with cold, clinical vibes. We have a passionate and local team of practitioners, nurses and patient care support who care deeply about our patients. Our goal? Make you feel good, as a patient and a person.
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How do I transfer from another clinic to Hellomello™?We will help make the switch from another clinic to Hellomello™ easy and seamless for you. All you need to do is complete our Medical Intake Form, attach a discharge letter from your current clinic, and then one of our team members will get in touch within 3 business days.
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How do I contact you?Please contact our friendly, dedicated and passionate Patient Care team if you have questions by contacting us here or phone: (03) 8899 6484.
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How do I know if I'm eligible?It’s easy, just fill out our quick Medical Intake Form which only takes a few minutes. Our Nurse Team will then be in touch to let you know if we need further information.
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How soon can I book a consultation?Consultations are typically available the next day. You’ll be able to book as soon as you complete your Medical Intake Form.
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What do I need to sign up to Hellomello™?Please have your Medicare number handy. Hellomello™ may require a health summary from your GP. If you don’t have a regular GP, no worries! We can use any relevant info from your previous doctor to provide the best care possible. You can also share your medical history through our Medical Intake Form or upload documents to your dashboard. We can assist you with this if you are unsure.
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10% Savings For Concession Card Patients
Quality healthcare should be accessible for everyone
Our partner pharmacies offer eligible concession card holders 10% off medication to help ease the cost of ongoing treatment. Your health matters to us, and we’re here to support you every step of the way.
Concession Card
Veterans Card (DVA)
Seniors Health & Pensioner Concession Cards
Registered Nurse Call
Free
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Pre-screening clinical check
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Unlimited, free and ongoing nurse support for new and existing patients
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Support and advice in relation to your eligibility, condition/s and treatment
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Our Nurse team will liaise with your primary care provider
Initial Consultation
$49*
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20 minute in-depth consultation with a doctor or nurse practitioner for a new patient
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If eligible receive a personalised treatment plan
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Talk to your doctor about your conditions, needs & budget
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Opt in auto-renew for prescriptions
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24/7 online ordering through the patient portal and express delivery
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Concession pricing available
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Ongoing Patient Care support
Follow Up Consultation
$0*
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Unlimited $0 out of pocket follow ups for existing patients. So you get the consistent, quality and compassionate care you need
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Follow ups are typically required every 1-3 months
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You can book a follow up with an available doctor anytime if you need to discuss your treatment plan
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Discuss a change of prescription when product is out of stock
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Concession pricing available
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Ongoing Patient Care support
*All prices reflect out of pocket medical costs paid by the patient. Hellomello™ may claim for additional medicare rebates where applicable.