START HERE1
Pre-Screening
Answer a few quick questions online to check your eligibility. No referral needed. Takes 2 minutes.
Australia's Alternative Telehealth Clinic
Healthcare built around you.
Not the other way round.
From$49TO GET STARTED
For all first time appointments with one of our practitioners.
What we help with
Feel good about alternative healthcare.
Our AHPRA-registered doctors and nurse practitioners support you across a range of health concerns, all from the comfort of home.
How Hellomello works
Four simple steps to get started.
We've made the whole process as simple as possible. No referral needed. Check eligibility in 2 minutes.
Dr. Samuel JohnsonAuthorised Prescriber
BOOK IN2
Telehealth Consult
Speak with an AHPRA registered doctor or nurse practitioner, over the phone, from home.
IF ELIGIBLE3
Treatment delivered
Your medication is dispatched same day and delivered direct to your door, discreetly packaged.
ONGOING4
Ongoing Aftercare
Need a follow up? No problem. Our team is here to assist you every step of the way.
50K+
Happy patients
4.7★
Google rating
100%
Online, Australia-wide
Alternative Healthcare Pricing
Simple, upfront pricing
Simple, upfront pricing for alternative healthcare. No hidden fees, no surprises.
Servicing all of Australia, 100% online
NEW PATIENTS
Registered Nurse Call
A free call to check your eligibility, answer your questions, and guide you through the process.
Free
No commitment required
- Pre-screening clinical check
- Unlimited ongoing nurse support
- Eligibility and treatment advice
- Nurse liaises with your primary care provider
NEW PATIENTSMOST POPULAR
Initial Consultation
A full consultation with an AHPRA-registered doctor or nurse practitioner.
From
$49
One-time for new patients
- 20-min in-depth doctor consultation
- Personalised treatment plan if eligible
- Medication posted direct to your door
- 24/7 online ordering via patient portal
- Concession pricing available
- Ongoing patient care support
EXISTING PATIENTS
Follow Up Consultation
Stay on track with regular check-ins to review and adjust your treatment plan.
$29
Typically every 1 to 3 months
- Review and adjust your treatment plan
- Book with an available doctor anytime
- Script changes if product is out of stock
- Concession pricing available
- Ongoing patient care support
10% Savings For Concession Card Patients
Quality healthcare should be accessible for everyone
Our partner pharmacies offer eligible concession card holders 10% off medication to help ease the cost of ongoing treatment. Your health matters to us, and we're here to support you every step of the way.
- Concession Card
- Veteran Card (DVA)
- Seniors Health & Pensioner Concession Cards
What our patients say
Real people, real care.
Over 50,000 Australians trust Hellomello for their alternative healthcare.
"So easy and nothing to fear. The process was smooth from start to finish. A great team with friendly and helpful staff."
Ron
"Everything about it is seamless, from bookings to consultations to orders, just easy and very supportive experience."
Christopher
"The team was easy to talk to, and they actually listened to what I needed. Everything was explained clearly, no hassle. Honestly, one of the smoothest and most professional experiences I've had."
Chris
"From start to finish, my experience with Hellomello has been seamless and supportive."
Rosallie
"I've been through 6 providers so far and these guys are definitely the best by a significant margin."
Rob
"I have always found the customer service staff extremely helpful and understanding. Nothing is a problem with Hellomello. The communication is outstanding."
Michael
"The team go out of their way to help. 5 star service."
Matthew
"I have found Hellomello very thorough, professional and caring. They are always happy to help. Their response to any query is prompt."
Shelley
"Very kind customer service, very eager to get to the bottom of an issue and find a solution. I highly recommend this company."
Corey
"Very supportive team, always easy to get an appointment. Super understanding and professional."
Lauren
"The team are extremely helpful and quick to fix a delivery issue. We spoke to real people the whole way that went above and beyond to sort the issue."
Jade
"The whole process is simple and all the staff are very supportive."
Karl
"Caring doctors, genuinely professional customer service, and super fast delivery. Hellomello makes the whole process easy and stress-free."
Adrian
"Fantastic follow-up and client focused service. Responds quickly to contact. Highly recommend for anyone looking for more than just a script filling service."
Karen
"I have received so much support from not only the Drs but most importantly the support from the patient care team."
Paul
Common questions about telehealth
Everything you need to know before getting started.
How much will my treatment cost after the consultation?
The cost of treatment depends on the medication prescribed and your individual plan. Your doctor will outline all costs clearly before prescribing. Concession pricing is available for eligible patients.
Do I need a referral from my GP?
No referral is needed. Our AHPRA registered doctors handle your entire care journey online. Simply complete the pre-screening questionnaire to get started.
Is concession pricing available?
Yes. Our partner pharmacies offer concession card holders a discount on medication. Concession Cards, DVA Cards, and Seniors Health Cards are all accepted.
How quickly will my medication be delivered?
Same-day dispatch is available for most orders placed before 2pm AEST. Delivery typically takes 1 to 3 business days Australia-wide. All orders arrive in discreet packaging.
What happens if I'm not eligible?
If you are not eligible after your consultation, you will receive a full refund. Our team will also help you understand alternative options that may suit your needs.