How it works

Looking for alternative
treatment options?
Here's how it works.

How it Works

From eligibility to ongoing care.
We've got you covered.

Step 1

Complete the medical intake form

  • We need to know a little more about you to assess your eligibility
  • Fill in our medical intake form (takes a few minutes)
  • Answer honestly so we can provide the best level of care

Step 2

Let's check your eligibility

  • Our Nurse team thoroughly check your medical history behind the scenes
  • Additional information may be requested like a GP summary
  • Eligibility requirements are in line with TGA regulations

Step 3

Consult with one of our Doctors or Nurse Practitioners

  • If eligible, you will be called for your 20 minute telehealth consult
  • Your practitioner will ask about your presenting complaint and consider your optimal treatment
  • Time for you to ask any questions about your natural medicine journey

Step 4

Time to pay for your treatment

  • Look out for an email asking you to pay for treatment
  • Choose how you want to process your repeats
  • Receive notifications every step of the way

Step 5

Your prescription is sent over to the pharmacy

  • The pharmacy may contact to discuss your medication
  • This is important to ensure your medication is taken safely and there are no contraindications
  • Time to ask any questions about correct dosage

Step 6

Dedicated clinical care and support

  • Your medication is sent to your home address
  • This is when round the clock clinical care kicks in
  • Speak with our clinical team at any time for $0 out of pocket

Medical consultations.
$0 out of pocket.

  • 100% telehealth

  • Eligibility screening

  • No approval charges

  • No follow-up cost

  • Referral recommended, but not required

  • Free express post with every order

  • Ongoing clinical support

Get Started