How it works

Looking for alternative
treatment options?
Here's how it works.

How it Works

From eligibility to ongoing care.
We've got you covered.

Step 1

Provide patient information

  • We need to know a little more about you before we prescribe a treatment plan.
  • Fill in our simple patient form (takes a few minutes)
  • Designed to assess your eligibility and obtain your informed consent

Step 2

You've been taking your medication for about a week. Time for a check-in.

  • Your patient advocate will give you a call to see how things are going.
  • If you don't answer the phone, we'll send you an email or SMS.
  • We'll ask about your symptoms, relief and any side effects.

Step 3

After two weeks of treatment, you'll get a call from your patient advocate.

  • This is similar to Day 10. Your patient advocate will check on your progress.
  • It might be time to change your dosing schedule or review your script.
  • If needed we'll book you in for your next doctor's appointment.

Step 4

If needed, jump on a call with our doctor. We'll check your progress and change your script.

  • This is a 1:1 telehealth appointment with our partner doctor.
  • You can chat about your symptoms and any side effects.
  • If you are not responding to the medication, our doctor can change your script.

Step 5

Time for another check-in with your patient advocate.

  • Your script or dose may have changed.
  • We'll ask about your symptoms, relief or any side effects.
  • Time to fine-tune your optimal treatment.

Step 6

Our doctor refines your optimal treatment.

  • By now we should know precisely what your body needs.
  • Your medication is prescribed for the next 6 months.
  • From here, medication is sent 2 months at a time.

Bulk-billed consultations.
Ongoing clinical care.

  • 100% telehealth

  • Eligibility screening

  • No approval charges

  • No follow-up cost

  • No referral required

  • Free express post with every order

  • Ongoing clinical support

Get Started