• How much does it cost for a hellomello™ consult?

  • Are your consults bulk-billed by Medicare?

  • How much does medication cost?

  • How do I order repeat medication?

  • When do I pay for my repeat medication?

  • Do you offer concession pricing?


  • What type of products can hellomello™ doctors prescribe?

How It Works

  • How do I purchase medication?

  • Do I need approval from the TGA before accessing my medication?

  • What if I don’t like what I am prescribed?

  • How soon can I have a consultation?

  • Am I guaranteed a particular treatment plan?

  • Who are the health practitioners at hellomello™?

  • Are the pharmacies registered?

  • Can I use my own pharmacy?

  • Is telemedicine legal?

  • Can I speak to my practitioner on the phone?

  • How much is a hellomello™ consultation?

  • How soon will I receive my order after completing the online form?

  • Why do you need my medicare number?

Treatment Plans

  • How long will my medication last for?

  • Where can I find the ingredients of the medication?

  • Are there any side effects when taking the medication?

  • What should I do if I experience a side effect from taking the medication?

  • What do I do if my treatment isn’t working?

  • How long are prescriptions valid?

  • What if I want to delay, pause or cancel my next repeat?

Payment and Refunds

  • What payment methods do you accept?

  • What is your Refund and Return policy?

  • What should I do if my product is damaged or defective?

Delivery and Returns

  • What is your return policy?

  • Can I update the address of an order that has already been shipped?

  • How long does it take for my order to ship?

  • Can I track the delivery of my order?

  • What do I do if my order hasn’t arrived?

  • How much does shipping cost?

  • How is the medication shipped?

Contact Us

  • When is support available?

  • I’m having a medical emergency. What should I do?

About hellomello™

  • What services does hellomello™ provide?

  • Where is the business based?

Your Account

  • How do I update my details?

  • How do I cancel my next repeat?

  • My prescription is expiring. How do I get a new one?