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TELEHEALTH GUIDES

How does telehealth work in Australia? A complete guide.

Hellomello Team·8 min read·Published: May 2026·Last updated: June 2026·Reviewed by AHPRA-registered clinician
Can you see a specialist via telehealth? What Australians need to know.

Telehealth has made it easier than ever for Australians to access healthcare from home. Whether you're managing an ongoing health concern or looking for a more convenient alternative, this guide explains exactly how it works, and what to expect.

Key takeaways
  • Telehealth lets you see an AHPRA-registered doctor over the phone, with no referral or waiting room needed
  • The process takes as little as 2 minutes to check your eligibility and book a consultation
  • If eligible, medication is dispatched same day and delivered directly to your door
  • Follow-up consults are available from $29 with ongoing care designed around your schedule

What is telehealth?

Telehealth refers to healthcare services delivered remotely, over the phone or via video call. Rather than visiting a clinic in person, you can speak with an AHPRA-registered doctor or nurse practitioner from wherever you are in Australia.

GOOD TO KNOW

All Hellomello practitioners are AHPRA-registered, held to the same professional standards as any doctor you'd see in person.

Do I need a GP referral?

No. One of the key advantages of alternative telehealth clinics like Hellomello is that no GP referral is needed. You can access care directly, with no middleman, no extra appointments, no additional costs.

How does the process work?

The process is designed to be as simple as possible. Here's what to expect:

  • Complete a short pre-screening questionnaire online. Checks your eligibility in about 2 minutes
  • Book a free nurse call if you have questions before committing to a consultation
  • Book your initial telehealth consultation: a 20-minute phone call with an AHPRA-registered clinician
  • If eligible, receive a personalised care plan and have your medication dispatched same day
  • Ongoing follow-up consults and nurse support are available whenever you need them

Ready to check your eligibility?

It takes 2 minutes and there's no commitment involved. If you're not eligible, you won't be charged.

What conditions can telehealth support?

Telehealth can support a wide range of health concerns. At Hellomello, our practitioners provide consultations related to sleep quality, pain management support, stress and wellbeing, and chronic health management, all within AHPRA and TGA guidelines.

Check your eligibility in 2 minutes.

No GP referral needed. AHPRA-registered doctors. 100% online, Australia-wide.

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Frequently asked questions

Do I need a GP referral to access telehealth in Australia?

No referral is needed. Complete a short pre-screening questionnaire and our team will guide you through the rest.

How long does a telehealth consultation take?

Initial consultations typically take 20 minutes. Follow-up appointments are usually shorter, around 10 to 15 minutes.

Is telehealth available everywhere in Australia?

Yes. Hellomello operates across all states and territories. You only need a phone or internet connection.

What happens if I'm not eligible after my consultation?

You'll receive a full refund and our team will suggest alternative options that might suit your needs.

How is my medication delivered?

Your medication is dispatched same day in discreet packaging and delivered directly to your door anywhere in Australia.

MEDICAL DISCLAIMER

This article is for informational purposes only and does not constitute medical advice. Everyone's circumstances are different, and what works for one person may not work for another. Please consult an AHPRA-registered healthcare professional for advice specific to your circumstances.

References

  1. 1.Australian Government Department of Health. (2024). Telehealth services. health.gov.au/topics/telehealth
  2. 2.Therapeutic Goods Administration. (2024). Advertising therapeutic goods. tga.gov.au/advertising-therapeutic-goods
  3. 3.AHPRA. (2024). Guidelines for advertising regulated health services. ahpra.gov.au/advertising-resources

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